Privacy Policy — jayanand 9

At jayanand 9, your privacy is a core commitment, not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is stored and protected, and what rights you hold over your information as a player on our platform.

Effective Date: 1 January 2026 256-bit SSL Encryption Applies to all registered users aged 18+

Last updated: 1 January 2026 — Version 2.1

Your Data, Your Control: jayanand 9 is committed to transparency in all data handling practices. This Privacy Policy is written in plain, accessible English so that every player in Bangladesh and across South Asia clearly understands how their information is managed. If you have any questions after reading this document, contact us at [email protected].

Our Privacy Commitments

These six principles guide every decision jayanand 9 makes about the collection, use, and protection of your personal data.

Data Minimisation

jayanand 9 collects only the personal data that is strictly necessary for providing our services, verifying your identity, and meeting our legal obligations. We do not collect data speculatively or for purposes we cannot justify to you clearly.

Secure Storage

All personal data stored by jayanand 9 is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Our servers are hosted in secure, access-controlled data centres, and access to personal data is restricted to authorised personnel only on a strict need-to-know basis.

No Selling of Data

jayanand 9 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data is used solely for operating the platform, verifying your account, processing payments, and fulfilling our legal and regulatory obligations.

Player Control

You have the right to access, correct, and in certain circumstances delete the personal data that jayanand 9 holds about you. You may also request a portable copy of your data or object to specific types of processing. These rights are described in full in the "Your Privacy Rights" section below.

Transparent Processing

Every data processing activity conducted by jayanand 9 has a clearly identified lawful basis — whether that is contractual necessity, legal obligation, legitimate interest, or your explicit consent. We document these bases internally and disclose them in this Privacy Policy so you always know why your data is being used.

Defined Retention Periods

jayanand 9 does not retain personal data indefinitely. Each category of data has a defined retention period based on operational necessity and legal requirements. Data that is no longer needed is securely deleted or anonymised so it can no longer be associated with any individual player.

1. Data We Collect

When you register an account with jayanand 9 or use any of our services, we collect certain categories of personal data. The specific data collected depends on the nature of your interaction with the platform. Below is a comprehensive overview of the data categories we collect and the specific data points within each category.

1.1 Registration Data

When you create a jayanand 9 account, we collect the following information directly from you:

Full legal name (as it appears on your government-issued identification)
Date of birth (to verify that you are aged 18 or above)
Email address (used for account communications and notifications)
Mobile phone number (used for account verification and support contact)
Preferred currency (BDT or INR)
Username and encrypted password
Country and city of residence (e.g., Dhaka, Chittagong, Sylhet, Rajshahi)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may collect the following additional verification documents and data points:

Scanned copy or photograph of a government-issued photo ID (National ID card, passport, or driving licence)
Proof of address document (utility bill, bank statement, or official correspondence dated within 3 months)
Selfie or live facial photograph for identity matching purposes
Proof of payment method ownership (e.g., screenshot of your bKash or Nagad wallet showing your registered name)

1.3 Financial & Transaction Data

When you make deposits or withdrawals on jayanand 9, we collect and retain transaction records including:

Payment method type (bKash, Nagad, Rocket, Upay, bank transfer, card)
Transaction amounts in BDT or INR
Transaction timestamps and reference numbers
Mobile wallet account numbers or bank account identifiers (partial, for matching purposes)

jayanand 9 does not store full card numbers, CVV codes, or complete bank account credentials. Card payments are processed by PCI-DSS compliant third-party payment processors, and we receive only a tokenised representation of the card for future reference.

1.4 Technical & Usage Data

When you access the jayanand 9 platform — whether on desktop or mobile — our systems automatically collect certain technical data:

IP address and approximate geolocation (city/country level)
Device type, operating system, and browser version
Session start and end timestamps
Pages visited, games played, and features accessed
Bet history, wager amounts, win/loss records, and bonus usage
Referral source (how you arrived at jayanand 9, e.g., direct URL, search engine, referral link)

1.5 Communications Data

If you contact jayanand 9's support team via email, live chat, or any other channel, we retain records of that correspondence — including the content of your messages, the date and time of each interaction, and any resolution notes — for quality assurance, compliance, and dispute resolution purposes.

            Sensitive Data: jayanand 9 does not intentionally collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for age and identity verification purposes. If you voluntarily disclose any sensitive information in support correspondence, we will handle it with the highest level of care and will not use it for any purpose beyond resolving your query.
          

Data Category	Examples	Lawful Basis
Registration Data	Name, email, phone, date of birth	Contractual necessity; Legal obligation (18+ verification)
KYC / Identity Data	National ID, passport scan, selfie	Legal obligation (AML/KYC compliance)
Financial Data	Deposit amounts, withdrawal history, wallet IDs	Contractual necessity; Legal obligation
Technical Data	IP address, device type, session logs	Legitimate interest (platform security, fraud prevention)
Usage Data	Games played, bet history, pages visited	Legitimate interest (service improvement, responsible gaming monitoring)
Communications Data	Support chat transcripts, email correspondence	Legitimate interest (dispute resolution, quality assurance)

2. How We Use Your Data

jayanand 9 processes your personal data for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The principal purposes for which we process personal data are as follows:

2.1 Providing and Operating the Platform

The primary purpose for which we process your personal data is to create and manage your jayanand 9 account, enable you to deposit and withdraw funds via bKash, Nagad, Rocket, or bank transfer, facilitate your participation in casino games and sports betting markets, and deliver a personalised, seamless platform experience across desktop and mobile devices.

2.2 Identity Verification and Fraud Prevention

We use registration and KYC data to verify your identity, confirm that you are aged 18 or above, and ensure that you are not accessing the platform from a Prohibited Jurisdiction. We also analyse technical and usage data to detect and prevent fraudulent activity, account takeover attempts, bonus abuse, and money laundering behaviour.

2.3 Payment Processing

Financial transaction data is processed to execute your deposit and withdrawal requests accurately, reconcile your account balance, and investigate any disputed or failed transactions. All payment processing activities are conducted in compliance with applicable financial regulations and anti-money-laundering standards.

2.4 Responsible Gaming Monitoring

jayanand 9 uses your betting history, session data, and usage patterns to monitor for signs of problematic gambling behaviour. Where our systems identify patterns consistent with gambling harm — such as rapidly escalating deposit amounts, extended uninterrupted sessions, or repeated self-exclusion requests — our responsible gaming team may reach out to offer support resources. This processing is carried out in the legitimate interest of player welfare.

2.5 Legal and Regulatory Compliance

We are required to retain certain categories of personal and financial data for prescribed periods in order to meet our legal and regulatory obligations, including anti-money-laundering (AML) record-keeping requirements. Data processed for this purpose is retained strictly for the legally required period and is not used for any commercial purpose.

2.6 Customer Support

Communications data — including support chat transcripts and email correspondence — is used to resolve your queries, investigate complaints, and improve the quality of our customer service. Support records may also be used as evidence in the event of a formal dispute.

2.7 Marketing Communications (With Consent)

If you have explicitly opted in to receive marketing communications from jayanand 9, we may use your email address and/or phone number to send you information about promotions, bonuses, new game releases, and seasonal offers relevant to players in Bangladesh. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing email we send you. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

No Automated Decision-Making: jayanand 9 does not make legally significant automated decisions about individual players based solely on automated processing without human oversight. Where automated systems flag an account for review (e.g., fraud detection or responsible gaming monitoring), a qualified member of our team reviews the situation before any action is taken.

3. Data Sharing & Third Parties

jayanand 9 does not sell or trade your personal data. However, in order to operate the platform effectively and meet our legal obligations, we do share certain data with carefully selected third-party service providers and, where legally required, with regulatory authorities.

3.1 Payment Service Providers

To process your deposits and withdrawals, jayanand 9 shares necessary transaction data with our payment processing partners — including mobile wallet operators such as bKash, Nagad, Rocket, and Upay, as well as banking partners including Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners receive only the minimum data necessary to execute the specific transaction and are subject to their own data protection obligations under applicable law.

3.2 Identity Verification Providers

jayanand 9 uses third-party KYC and identity verification service providers to assist with document verification and age confirmation. These providers process identification documents under strict data processing agreements and are not permitted to use the data for any purpose other than completing the verification service for jayanand 9.

3.3 Game Software Providers

The casino games available on jayanand 9 are supplied by licensed game software providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe. These providers may receive certain session and bet data necessary to operate the game in real time (such as your player session token, bet amount, and game result). Game providers are contractually prohibited from using this data for any purpose beyond delivering the game session.

3.4 Regulatory and Law Enforcement Authorities

jayanand 9 may disclose personal data to relevant regulatory bodies, law enforcement agencies, or financial intelligence units where we are legally obligated to do so — for example, in connection with a formal investigation into suspected money laundering, fraud, or other criminal activity. Such disclosures are made strictly within the bounds of applicable law, and we will notify you of any such disclosure where we are legally permitted to do so.

3.5 Corporate Transactions

In the event that jayanand 9 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will provide notice to affected players and ensure that the acquiring entity is bound by terms at least as protective as those in this Privacy Policy before any transfer takes place.

International Data Transfers: Some of jayanand 9's third-party service providers are located outside Bangladesh. Where personal data is transferred internationally, we ensure that adequate safeguards are in place — including contractual data processing agreements and standard contractual clauses — to maintain a standard of data protection equivalent to that applied within Bangladesh.

4. Cookies & Tracking

jayanand 9 uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and analyse usage patterns. This section explains what cookies we use, why, and how you can manage them.

A cookie is a small text file placed on your device when you visit a website. Cookies allow the website to recognise your device on return visits and to remember information about your preferences and session state. jayanand 9 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

4.1 Managing Cookies

You may control cookie preferences through your browser settings. Most modern browsers allow you to block all cookies, accept only certain types, or delete existing cookies at any time. Please note that disabling strictly necessary or security cookies may prevent you from logging in to your jayanand 9 account or may significantly impair platform functionality. Browser-level cookie management instructions are available in your browser's help documentation.

4.2 Do Not Track

Some browsers transmit a "Do Not Track" signal to websites. jayanand 9's systems currently do not alter their data collection behaviour in response to browser-level Do Not Track signals, as there is no universally accepted standard for how such signals should be interpreted. However, you may manage your specific tracking preferences through the cookie management options described in Section 4.1 above.

5. Data Retention

jayanand 9 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The retention periods applicable to the main categories of data we hold are set out below.

Data Category	Retention Period	Reason
Account & Registration Data	Duration of account + 5 years post-closure	Contractual obligation; AML record-keeping requirements
KYC / Identity Documents	5 years from date of verification	Legal obligation under anti-money-laundering regulations
Financial Transaction Records	7 years from transaction date	Financial record-keeping legal obligation
Betting & Game History	5 years from date of activity	Dispute resolution; responsible gaming audit trail
Support Communications	3 years from date of last interaction	Dispute resolution; quality assurance
Marketing Consent Records	3 years from withdrawal of consent	Evidence of consent for regulatory compliance
Technical / Session Logs	12 months	Security monitoring; fraud detection

Once the applicable retention period has elapsed, jayanand 9 will securely delete your personal data or anonymise it so that it can no longer be attributed to any individual. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.

Account Closure and Data: Closing your jayanand 9 account does not result in the immediate deletion of all personal data we hold about you. As outlined above, certain categories of data must be retained for defined legal periods even after account closure. If you would like to understand exactly what data is retained after your account closure, please contact [email protected].

6. Your Privacy Rights

As a player registered with jayanand 9, you hold a number of rights in relation to the personal data we hold about you. jayanand 9 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact our data team at [email protected] with the subject line "Privacy Rights Request" and include your registered username.

Right of Access

You have the right to request a copy of all personal data that jayanand 9 holds about you. We will provide this information in a structured, commonly used format within 30 calendar days of receiving your verified request. Where a request is manifestly unfounded or repetitive, jayanand 9 reserves the right to charge a reasonable administrative fee.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Certain data points (such as your registered full name) may require you to submit supporting documentation before the correction can be made, to ensure the accuracy of our records.

Right to Erasure ("Right to Be Forgotten")

You may request that jayanand 9 delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose for which it was collected, or if you withdraw consent and there is no other lawful basis for processing. Please note that this right is not absolute: where jayanand 9 is legally required to retain data (e.g., AML record-keeping obligations), we are not able to erase that data before the legally mandated retention period has expired.

Right to Restriction of Processing

You have the right to request that jayanand 9 restrict the processing of your personal data in certain situations — for example, while a dispute about the accuracy of your data is being resolved, or while you are exercising your right to object to processing based on legitimate interest.

Right to Data Portability

Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format and to request that we transfer it directly to another data controller where technically feasible.

Right to Object

You have the right to object to the processing of your personal data where that processing is based on jayanand 9's legitimate interests — for example, the use of your usage data for responsible gaming monitoring or analytics. Where you object, jayanand 9 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

Right to Withdraw Consent

Where jayanand 9 processes your data on the basis of your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Response Times: jayanand 9 aims to respond to all privacy rights requests within 30 calendar days of receiving a verified request. For complex or high-volume requests, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day window. All requests must be submitted with sufficient information to verify your identity before we can process them.

7. Data Security

jayanand 9 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. Our security framework is reviewed and updated on a regular basis to reflect the evolving threat landscape.

7.1 Technical Security Measures

SSL/TLS Encryption: All data transmitted between your device and the jayanand 9 platform is encrypted using 256-bit SSL/TLS protocols, protecting it from interception during transit.
Encryption at Rest: Sensitive personal data stored in jayanand 9's databases — including KYC documents and financial records — is encrypted at rest using AES-256 encryption.
Access Controls: Access to personal data within jayanand 9's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and role-based access controls.
Multi-Factor Authentication: Internal administrative access to systems containing personal data requires multi-factor authentication.
Intrusion Detection: jayanand 9 operates automated intrusion detection systems that monitor for unusual access patterns and potential security breaches in real time.
Penetration Testing: Our platform undergoes regular third-party penetration testing to identify and remediate potential security vulnerabilities before they can be exploited.

7.2 Data Breach Response

In the event that jayanand 9 discovers or is notified of a personal data breach that poses a significant risk to the rights and freedoms of affected players, we will take immediate steps to contain the breach, assess its scope and impact, and notify affected players as promptly as practicable. Breach notifications will be sent to the email address registered on your jayanand 9 account and will include a description of the nature of the breach, the categories of data affected, and the steps we are taking in response.

7.3 Your Role in Account Security

While jayanand 9 implements robust security measures on its end, account security is a shared responsibility. You are strongly advised to:

Use a strong, unique password for your jayanand 9 account that you do not use on any other platform.
Never share your login credentials with any third party.
Log out of your jayanand 9 account when using a shared or public device.
Contact [email protected] immediately if you believe your account has been accessed without your authorisation.

Phishing Awareness: jayanand 9 will never ask you to provide your password, full payment card details, or one-time passcodes via email, SMS, or chat. If you receive any communication purporting to be from jayanand 9 that requests sensitive credentials, do not respond and contact our support team immediately at [email protected] to report it.

8. Policy Updates & Contact

jayanand 9 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes to this Privacy Policy, we will notify registered players via on-platform notice and/or by email to the address registered on your account, at least 7 calendar days before the revised policy takes effect.

The "Last Updated" date at the top of this document always reflects the date on which the most recent version took effect. We encourage you to review this Privacy Policy periodically to stay informed about how jayanand 9 protects your personal data. The current version of this Privacy Policy is always accessible at https://jayanand-9.com/privacy-policy.

Continued use of the jayanand 9 platform after the effective date of any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any material change to this Privacy Policy, you should cease using the platform and may request account closure by contacting the support team.

Contact Our Data Team

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that jayanand 9 holds about you, please contact our dedicated data support team using the details below. We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 calendar days.

Email: [email protected] (use subject line "Privacy Enquiry" for fastest routing)
Response Time: Within 30 calendar days of receipt of a verified request
Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

            For Players in Bangladesh: jayanand 9 is committed to maintaining the privacy and security of all player data in accordance with industry best practices. If you feel that your privacy rights have not been adequately addressed by our team after following the complaint process above, you retain the right to seek further recourse through applicable legal channels in your jurisdiction.
          

Continue Exploring jayanand 9

Now that you understand how jayanand 9 handles your data, head back to the platform and enjoy cricket betting, live casino, slots, Mine, and Pearls of Bingo — all with fast bKash and Nagad payments. 18+ only. Please gamble responsibly.

18+ Only. jayanand 9 is strictly for adults aged 18 and above. Gambling involves financial risk — never wager more than you can afford to lose. Visit our Responsible Gaming page for self-exclusion tools and support resources available to players in Bangladesh.